Curlicue Cycles Privacy Policy

At Curlicue Cycles, located at 16 O'Grady Street, Melbourne, Victoria, 3056, Australia, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our site, engage with our services for bicycle sales, repairs, custom builds, cycling accessories, and our unique calligraphy-inspired bike customization. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our online platform or use our services.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on our site includes:

• Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, that you voluntarily give to us when you register an account with our site, make a purchase, or contact us regarding our services (e.g., custom builds or repairs).
• Derivative Data: Information our servers automatically collect when you access our site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing our site. This information is primarily needed to maintain the security and operation of our site and for our internal analytics and reporting purposes.
• Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from our site. We use secure third-party payment processors, and we do not directly store sensitive financial data on our servers.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via our site to:

• Create and manage your account.
• Process your transactions and send related information, including purchase confirmations and invoices.
• Deliver products and services you have requested.
• Enable user-to-user communications (where applicable).
• Generate a personal profile about you to make your visit to our site more personal.
• Improve the efficiency and operation of our site.
• Monitor and analyze usage and trends to improve your experience with our site.
• Notify you of updates to our products or services.
• Request feedback and contact you about your use of our site.
• Resolve disputes and troubleshoot problems.
• Respond to product and customer service requests.
• Comply with legal obligations.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
• Marketing Communications: With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.
• Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.
• Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Your Privacy Rights

In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request data portability.
• Withdraw consent.

To exercise any of these rights, please contact us using the contact details provided below.

6. Data Retention

We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax, or accounting requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Curlicue Cycles
16 O'Grady Street
Melbourne, Victoria, 3056
Australia

Phone: +61495007881

This Privacy Policy was last updated on November 25, 2023.